Mobile App Maintenance & Support Services in Pune

Mobile app maintenance in Pune typically costs between ₹15,000 to ₹1,00,000 per month depending on the scope. Basic plans covering bug fixes and minor updates start at ₹15-25K/month. Standard plans with performance monitoring and regular updates cost ₹25-50K/month. Premium plans with priority support and feature enhancements range from ₹50K-1L/month.

Our app maintenance services include bug fixes and issue resolution, performance optimization, OS and SDK compatibility updates, security patches and vulnerability audits, server and API monitoring, minor feature enhancements, crash analytics review, database optimization, and monthly health reports. The exact scope depends on your chosen maintenance plan.

Our response times depend on severity. Critical bugs causing app crashes or data loss are addressed within 2-4 hours. High-priority issues affecting core functionality get a response within 8-12 hours. Medium-priority bugs are handled within 24-48 hours, and low-priority cosmetic issues within 3-5 business days. We maintain 24/7 monitoring for critical systems.

Yes, all our maintenance plans come with formal SLA agreements. These define response times, resolution targets, uptime guarantees, escalation procedures, and communication protocols. Our Standard and Premium plans include 99.5% and 99.9% uptime SLAs respectively, with penalty clauses for missed commitments.

Absolutely. We regularly take over maintenance of apps built by other teams. We start with a thorough code audit to understand the architecture, identify technical debt, and document the codebase. Our team then creates a maintenance plan addressing immediate issues and long-term improvements. We've successfully taken over maintenance for 20+ apps in Pune.

We proactively track upcoming Android and iOS releases through beta programs. Before a new OS launches, we test your app for compatibility issues, deprecated APIs, and UI changes. We then prepare and deploy updates so your app works perfectly from day one of the new OS release. This prevents negative reviews and user churn from compatibility problems.

We use industry-standard tools including Firebase Crashlytics for crash reporting, Sentry for error tracking, New Relic for application performance monitoring, AWS CloudWatch for server monitoring, and Grafana for custom dashboards. These tools give us real-time visibility into your app's health, allowing us to catch and fix issues before users notice them.

We recommend rebuilding when maintenance costs exceed 40-50% of rebuild cost annually, the tech stack is severely outdated with no migration path, the app architecture can't support required new features, performance issues are fundamental rather than fixable, or security vulnerabilities are systemic. We provide honest assessments and will recommend a rebuild only when it truly makes business sense.

We perform security audits quarterly and release patches as needed. Critical security vulnerabilities are patched within 24-48 hours of discovery. We also update third-party libraries monthly to address known vulnerabilities, conduct penetration testing bi-annually, and ensure compliance with data protection regulations like India's DPDP Act.

Yes, our maintenance contracts are flexible. You can upgrade or downgrade your plan with 15 days notice. Cancellation requires 30 days notice. There are no long-term lock-in periods—we offer month-to-month, quarterly, and annual plans. Annual plans come with a 15% discount. We believe in earning your business through quality service, not contractual obligations.